This Privacy Policy describes how woofandwhisker.us (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  
• Disclosure for a business purpose: shared with our processor Shopify.
  

Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, and Shop Pay), email address, and phone number.
  
• Purpose of collection: to provide products or services to you to fulfill our contract, process payments, arrange for shipping (via Zendrop), provide invoices and confirmations, communicate with you, and screen for potential fraud.
  
• Source of collection: collected directly from you.
  
• Disclosure for a business purpose: shared with Shopify (store platform) and Zendrop (order fulfillment partner).
  

Customer Support Information

• Examples: name, email, and order details.
  
• Purpose of collection: to provide customer support and resolve inquiries.
  
• Source: collected from you via contact forms or email.
  

Minors

The Site is not intended for individuals under the age of 16.

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  
• We use Zendrop for product fulfillment and shipping logistics. You can read Zendrop’s policy here: https://zendrop.com/privacy-policy.
  
• We may share your information to comply with applicable laws and regulations or to protect our rights.
  

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

• We use Google Analytics to understand customer behavior. Learn more: https://policies.google.com/privacy
  
  Opt out: https://tools.google.com/dlpage/gaoptout
  
• We may share limited data with Meta (Facebook & Instagram) for retargeting purposes.
  

You can opt out of targeted advertising by visiting:

• Facebook: https://www.facebook.com/settings/?tab=ads
  
• Google: https://www.google.com/settings/ads/anonymous
  
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  

Using Personal Information

We use your Personal Information to provide our services, which includes: offering products for sale, processing payments, shipping orders, and keeping you informed about new products and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your information under these lawful bases:

• Your consent
  
• The performance of the contract between you and us
  
• Compliance with legal obligations
  
• Our legitimate interests (that don’t override your rights)
  

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described above, unless you request deletion.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Shopify uses limited automated decision-making to prevent fraud (for example, temporarily blacklisting IPs with failed transactions).

Cookies

We use cookies to enhance your experience. Cookies help us remember preferences and track analytics.

You can manage cookies in your browser settings. Learn more at www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal.

Changes

We may update this Privacy Policy periodically to reflect operational or legal changes.

Contact

For questions or concerns about our privacy practices, please contact us at:

📧 woofandwhiskers.store@outlook.com

📍 Woof & Whisker, Manchester, UK

Last updated: October 13, 2025